FAQ's
Frequently Asked Questions.
We are not affiliated with Apple, we are an independent repairer and will not repair any devices on manufacturer warranty basis.
We do not use parts direct from the manufacturer, nor do any repair companies who are not authorised by Apple as Apple don’t sell genuine parts to third party companies. Instead we use OEM (original equipment manufacturer) and replacement parts.
Unlike some other repair shops at Phone Repair Experts we don’t cut corners. We use OEM (original equipment manufacturer) and replacement parts which come with warranty, and all repairs are carried out by a fully trained and experienced repair technician.
The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty.
Warranty Details:
- Lifetime*: iPhone Screen Replacements.
- 12 Months: Other Devices Screen and Component Replacement.
- 3 Months: Macbook and Laptop Repairs.
- 3 Months: Game Consoles Repairs.
- 1 Month: Liquid Damage, Software or Logic Board Repairs.
The Warrany Covers any inherent defects with the parts installed by us.
The warranty does not cover any form of Physical, Liquid or Accidental damage.
The warranty is void if the device is opened by any third party to carry out any repairs or diagnostics after repaired by Phone Repair Experts.
*Lifetime Warranty for iphone screen replacments is for a 5 year period under same ownership as at the time of repair.
Phone Repair Experts reserve the right to amend/alter all warranty conditions without prior notice.
Mobile Phones & Tablets: We do not offer a change of mind policy on device purchases. We offer a 12 Month manufacturer warranty with device purchases. If the device is faulty, we only offer an exchange within 14 days in the original packaging and with the original receipt. After 14 days we will inspect any fault subject to our warranty conditions.
Accessories: We do not offer a change of mind policy on Accessories purchases. We offer a 12 Month manufacturer warranty with Accessories purchases.
Any device not collected within 60 days of the inital booking will become company property to be recyled or disposed.
No all repairs carried out by third parties will void your manufacturer’s warranty, however we do provide our own warranty for the repairs we carry out
In order to fully complete our pre and post-repair test to make sure everything is working we would need your device password. Keeping in line with our data protection policy we will not access any of the personal data on your device.
We do not need your contact details to carry out your repair, just your device password. We would, however, use your contact details to call you when your device is fixed and ready for pickup.
Yes, our experienced technicians are able to work on a wide range of devices, however we will only take on a repair task that we are confident we can successfully complete. Please get in touch with us if you cannot see your device and issue listed.
When your phone is reset you will lose all the locally stored data. However, if your data is backed up to the cloud you should be able to restore it from there.
We can fix the home button functionality on your device, but cannot offer a repair on the functionality of the touch ID.
We generally don’t offer this service as the previous repair may have caused some damage. There are however some circumstances where we would consider the repair so please feel free to enquire.
We can surely repair water and liquid damage devices, although we will need to carry out a liquid damage diagnostic in order to diagnose the device and establish how severe the damage is and advise accordingly.
